3 Industry KM Use Cases to Improve Customer Service

12. May 2021

1pm ET / 10am PT

3 Industry KM Use Cases to Improve Customer Service

As more organizations transition to a hybrid workforce, an AI-powered knowledge management solution is more vital than ever. Learn how to overcome customer service challenges such information overload, siloed systems, and high call volume.

Get a first-hand look at these three industry use cases for knowledge management:

  1. Successfully using KM with core systems like Salesforce CRM or Genesys
  2. Using decision trees to guide agents to the correct solution
  3. Enabling KM-supported customer self-service via your website and chatbots

Speaker

Chris Andre Rall Sales Director North America

Jarrod Davis Product Marketing Manager