3 Industry KM Use Cases to Improve Customer Service
As more organizations transition to a hybrid workforce, an AI-powered knowledge management solution is more vital than ever. Learn how to overcome customer service challenges such information overload, siloed systems, and high call volume.
Get a first-hand look at these three industry use cases for knowledge management:
Successfully using KM with core systems like Salesforce CRM or Genesys
Using decision trees to guide agents to the correct solution
Enabling KM-supported customer self-service via your website and chatbots