Supercharge Results with A Data-Driven Approach to Knowledge Management

Knowledge Management is one of the strongest tools to improve agent experience, efficiency, and success

To maximize the value of your Knowledge Management investment, you’ll need to track KPIs through analytics and reporting. It’s important that your KM solution can easily adapt to your requirements and deliver detailed insights on agent and content performance.

Kickstart your road to happier agents and exceptional customer service using reporting insights from your KM tool. Based on real-life use cases, see how to use analytics, and easy-to-understand graphic reports to:

  • Identify and solve bottlenecks
  • Pinpoint content gaps and trending support issues
  • Determine new self-service opportunities


Fabian Eppler Sales & Innovation Director

Jeff DeVries US Manager, West