Supercharge Results with A Data-Driven Approach to Knowledge Management

October 12, 2021

1pm ET / 10am PT

Knowledge Management (KM) boosts employee efficiency and improves customer experience, helping businesses scale quickly

To maximize the value of your Knowledge Management investment, you’ll need to track KPIs through analytics and reporting. It’s important that your KM solution can easily adapt to your requirements and deliver detailed insights on agent and content performance.

This webinar shows you exactly how to use analytics and reporting to track user behavior, common searches, and document usability, so you can see what’s working and improve what’s not.

Get a functional roadmap to:

  • Define KPIs that make sense for your use case
  • Leverage your Knowledge Management data to drive organizational improvements
  • Integrate analytics and reporting into your KM solution to improve CX and EX

Speaker

Wayne Chambliss Sales Engineer

Fabian Eppler Sales & Innovation Director

Jeff DeVries US Manager, West