Webinar: Automated Agent Assistance

Reduce customer & agent effort for better experiences

Do you want to offer customer services that work easily and consistently? Join our webinar on November 15th and learn how USU Knowledge Management can enable your agents to do their job better and faster: 

  • Interactive decision trees guide agents step-by-step through issues
  • AI-powered tagging continually improves search results
  • Automatic search and suggest features for faster response
  • Quick lookup widgets store frequently used terms

The result: seamless customer experience, faster resolution time, and more productive agents.


Carmen Hermle Global Partner & Sales Manager, USU

Robbie Plourde Executive Sales Enablement Lead