Build a Decision Tree in 20 Minutes

Build a Decision Tree in 20 Minutes

Decision Trees are flowcharts for visualizing a decision-making process and charting a path to the optimal outcome. Long used in data science, decision trees are now being applied in customer service to create step-by-step troubleshooting guides to resolve issues faster.

The best part? Creating a decision tree is not a lengthy, formidable task. You can build one with support content you already have on hand. In our webinar, USU Product Marketing Manager Jarrod Davis and Sales & Innovation Director Fabian Eppler will take you through the end-to-end process and make a decision tree live….in 20 minutes!

You’ll see how decisions trees can:

  • Be used by both agents and customers
  • Improve contact center KPIs, like FCR and AHT
  • Scale across all your channels, including chatbots and voicebots
  • Be created with minimal time and effort


Jarrod Davis Product Marketing Manager

Fabian Eppler Sales & Innovation Director