USU Strategy Xpert Talk

Everything as a Service – Digitalization is the Disruptor of Customer Experience

Over the past decade, digital transformation has changed and reinvented how companies do business and interact with customers. Given the pace of technological advances, everything could be offered as a service in future. Entire business models could shift, from producing goods to delivering services. Distribution, warehousing, transportation, and other functions have already moved from organizations to specialized service providers.