How AI-Powered Knowledge Management Boosts Customer Service

See How AI & Knowledge Management Work Together to Create Unparalleled Customer and Employee Experiences

August 3, 2021

1pm ET / 10am PT

Artificial Intelligence has been a buzzword for a long-time, and new business use cases continue to pop up. AI is now gaining momentum with Knowledge Management solutions to enable organizations to work more efficiently and effectively.

USU Knowledge Management uses AI-supported functions to deliver ultimate value and ease to users, such as self-learning search, predictive lookup, and automated editorial features. These features help users find the answers they need faster, and they eliminate or reduce many redundant and tedious tasks.

How can business leaders tap into AI-powered Knowledge Management to push their customer and employee experiences to the next level? In our webinar on August 3, at 1 pm ET / 10 am PT, we will discuss:

  • How AI-supported Knowledge Management works and how it helps your organization
  • How different business areas - including Customer Support, IT, and HR - can benefit from AI-powered Knowledge Management
  • Existing and upcoming AI features offered by the USU Knowledge Management solution
If you can’t make the live webinar, please register, and we will send you the recording after the event!

Speaker

Jarrod Davis Product Marketing Manager

Fabian Eppler Sales & Innovation Director