Webinar: Knowledge Management for Customer Service

Meet the expectations for a new generation of customers

Excellent customer service today is more than an 800 number or live chat window. At its center is the customer and the focus is no longer on single interactions, but on the overall and long-term customer experience. Customers today expect speedy on-demand, omnichannel service and have never been so picky nor able to quickly switch to a competitor.

Join our webinar and learn:

  • The defining features of modern knowledge management
  • Must-have requirements for customer service for each role
  • How KM can reduce operating costs while improving productivity

Speaker

Robbie Plourde Executive Sales Enablement Lead

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