Knowledge Management for Customer Service

Start small, think big

Knowledge Management for Customer Service – Start small, think big

Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as:

  • Fast, predictive searches to find up-to-date and quality assured information
  • Managing content in multiple languages
  • Offering e-learning
  • Launching a chatbot
  • Integrating a 3rd party software like Salesforce

USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time.

In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals.

You’ll learn:

  • How Knowledge Management enables you to meet your service KPIs
  • Options for scaling up service and channels over time with various modules
  • A use-case based live demo of the system
  • Best practices for KM from other successful companies
  • We’ll answer any questions you have live



Jarrod Davis Product Marketing Manager

Carmen Hermle Global Partner & Sales Manager, USU