Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as:
- Fast, predictive searches to find up-to-date and quality assured information
- Managing content in multiple languages
- Offering e-learning
- Launching a chatbot
- Integrating a 3rd party software like Salesforce
USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time.
In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals.