Join USU’s Chris Rall and Tariq Alinur, CEO of BraynCX, who will share use cases from his first-hand experiences rolling out call centers and CX operations initiatives for Spirit Airlines, CWC, Apple and more.
Whether you already use KMS, have existing software investments such as SharePoint or Salesforce, are transitioning to a new technology, or are searching for the right KMS to solve organizational challenges, you’ll leave this session with a powerful action-list to:
- Build agent-focused solutions to improve employee efficiency and reduce turnover
- Slice interaction times up to 30% by integrating frictionless self-service tools
- Implement guided workflow processes to improve EX/CX in a hybrid work environment
- Ensure communications consistency during quick deployments and optimize top contact drivers and relevant content