Best Practices for Knowledge Base Writing

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Once you learn it, you can create Knowledge Base articles that people will read willingly and use easily. You'll also avoid the drawbacks of poorly written articles: agent frustration, poor customer experience, and increased operational costs.
Join CX writing guru Leslie O'Flahavan (E-WRITE) and Sr. Technical Writer Clint Rodenfels as they show you how to write the best Knowledge Base articles possible, including best practices for titles, article structure, visuals, and article maintenance.
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You'll be able to improve current and future articles by learning:

The actual dollar cost of bad Knowledge Base articles
5 common mistakes KB writers make
How to write clear, helpful KB articles

As a bonus, you'll get a FREE copy of Leslie's latest eBook on Knowledge Management Writing Best Practices.
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