Best Practices for Knowledge Base Writing

Once you learn it, you can create Knowledge Base articles that people will read willingly and use easily. You'll also avoid the drawbacks of poorly written articles: agent frustration, poor customer experience, and increased operational costs.

Join CX writing guru Leslie O'Flahavan (E-WRITE) and Sr. Technical Writer Clint Rodenfels as they show you how to write the best Knowledge Base articles possible, including best practices for titles, article structure, visuals, and article maintenance.