However, your organization may need a more agile and comprehensive solution when it comes to Knowledge Management. Although Salesforce can cover basic KM functionality, it quickly reaches its limits and cannot deliver the innovative, omnichannel customer service experiences that a mature KM solution can support.
Join USU Knowledge Management experts Jarrod Davis and Carmen Hermle on Tuesday, June 15 at 1 pm ET / 10 am PT to get an overview of key customer service challenges in Salesforce and how purpose-built KM can overcome them.
You’ll see: