Knowledge Management for Customer Service

Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as:

• Fast, predictive searches to find up-to-date and quality assured information
• Managing content in multiple languages
• Offering e-learning
• Launching a chatbot
• Integrating a 3rd party software like Salesforce

USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time.

In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals.