Knowledge Management for Customer Service

{id=60529483768, createdAt=1674748594103, updatedAt=1723034534403, path='webinar-knowledge-management-for-customer-service', name='Knowledge Management for Customer Service - Start small, think big', 32='{type=string, value=652516118}', 1='{type=string, value=Discover in this webinar everything you didn’t know about professional Knowledge Management}', 2='{type=string, value=Knowledge Management for Customer Service}', 3='{type=string, value=Start small, think big}', 4='{type=image, value=Image{width=1920,height=1080,url='https://f.hubspotusercontent00.net/hubfs/4148856/usu_km_webinar_wissensmanagement_lp-header_1920x1080px-1.jpg',altText='',fileId=null}}', 5='{type=option, value={id=2, name='webinar_on_demand', order=1, label='webinar_on_demand'}}', 10='{type=string, value=Knowledge Management for Customer Service – Start small, think big}', 11='{type=string, value=
Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as:

Fast, predictive searches to find up-to-date and quality assured information
Managing content in multiple languages
Offering e-learning
Launching a chatbot
Integrating a 3rd party software like Salesforce

USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time.
In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals.
}', 12='{type=string, value=
You’ll learn:

How Knowledge Management enables you to meet your service KPIs
Options for scaling up service and channels over time with various modules
A use-case based live demo of the system
Best practices for KM from other successful companies
We’ll answer any questions you have live

 
}', 13='{type=list, value=[{id=41366796176, name='null'}, {id=42648514712, name='Carmen Eppler'}]}', 14='{type=list, value=[{id=38833589695, name='USU Knowledge Management'}]}', 16='{type=list, value=[{id=38834700820, name='Online'}]}', 19='{type=number, value=0}', 23='{type=option, value={id=5, name='USU Knowledge Management', order=2, label='USU Knowledge Management'}}', 25='{type=number, value=1}', 27='{type=list, value=[{id=73784911687, name='Knowledge Management'}]}'}