Webinar: Customer Service Automation - How Self-Service Succeeds with ChatGPT

Good self-service doesn't just provide answers, it solves problems.

In today's fast-paced world, customers seek convenience and autonomy in their interactions with businesses. Whether it's reading a meter, changing a tariff, or rebooking a ticket, customers increasingly prefer to handle these tasks themselves, on their preferred channels and at their own convenience. That's where self-service solutions come into play, revolutionizing the way businesses engage with their customers and helping them achieve their goals:

  • Cost reduction
  • Increased efficiency
  • Customer satisfaction
  • Employee satisfaction
In our webinar you will learn how service automation supports your team in customer service and which use cases for ChatGPT already exist in practice.

In our webinar you will learn:

  • For whom self-service is worthwhile
  • Where in the customer journey your customers will benefit most from self-service
  • What companies need for successful self-service
  • Where the development of self-service is heading

Watch our webinar to gain control over your expenses and experience a higher level of customer satisfaction with the help of self-service!


Florian Florian Schwingenschloegl Company Sales Manager, USU

Robbie Robbie Plourde Executive Sales Enablement Lead, USU