Meeting Customer Expectations: Essential strategies for B2B Customer Service Portals

Unlock Superior Customer Satisfaction and Streamlined Service

Strategies That Work | Watch Webinar Recording

In today’s fast-paced service world, customer portals are vital for delivering efficient, 24/7 support, empowering both customers and service agents to find solutions quickly and independently. But what sets an excellent customer portal apart from a merely good one?

Discover the secrets of top-performing B2B customer portals in this must-attend webinar. Learn how AI can revolutionize your customer interactions, ensure accurate and speedy responses, and enhance overall process efficiency. We will explore the critical role of integration in providing a consistent and unified journey for both customers and service staff across all platforms. Through practical insights and real customer examples, we will demonstrate how to elevate your customer service to the next level while simplifying and streamlining your internal processes.

USU Digital Consulting provides personalized consulting services for digital transformation. The goal is to help you streamline your processes and ensure they are ready for the future.

In this webinar you’ll learn:
  • The Critical Role of Customer Portals: Understand why customer portals are essential in today’s customer service landscape.
  • Meeting Expectations: Discover how customer service portals can meet the demands of both customers and employees.
  • Key Features for 2025 and beyond: Learn which characteristics and features will be crucial for the coming years.
  • Effective Implementation: Get actionable strategies to implement customer portals that align with your customer needs.
Watch webinar recording now to unlock the full potential of your customer service and drive customer satisfaction to new heights!
 
In cooperation with
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Speaker

Michaela Michaela Schmid Digital Strategist, USU

Christian Christian Thiede Head of Sales EMEA North, Liferay

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