AI-Powered Knowledge Management Platform

Purpose built for customer service and customer experience

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Improve customer and employee satisfaction by automating service processes and reducing operational costs

A single source of truth delivers accurate, quality-assured, and current support information that increases efficiency with a best-of-breed approach.

 

Centrally manage and deliver information across your organization

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✓ Purpose-built for customer service use cases
✓ AI-powered predictive search so employees and customers can find answers quicker
✓ Integrate with CRM, Ticketing, CCaaS, and other key platforms
✓ Easily build custom workflows, match corporate design, and service multiple channels from a single source
✓ Mature brand with 30+ years of KM experience

Trusted by leading brands

Customers

 

 

Quickly and easily integrate our solution with your CRM, CCaaS, ITSM, or other existing systems

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Improve KPIs and efficiencies while reducing costs

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Reduce Call Handling Time by 50%
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Increase First Call Resolution by 40%
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Reduce Onboarding Time by 80%