CCW Special Report: The Future of Remote Work, Productive Agents, and Knowledge Management

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Recent CCW Digital research shows that 75% of organizations believe that remote work will be a permanent option for employees moving forward. How can contact centers ensure that their agents stay engaged, informed, and productive as they work independently?
Meet today’s dynamic workplace challenges with modern Knowledge Management strategies that flexibly adapt to current and future channels, while maintaining a single source of truth.
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In this 2021 CCW Special report, Knowledge Management industry experts explain how Marketing, Operations, Customer Experience, Customer Service and IT leaders can:

Increase agent productivity and satisfaction by centralizing disparate information sources
Achieve frictionless integration of multiple support and training channels
Improve contact center KPIs with an AI-powered Knowledge Management solution
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