Decision Trees: Industry Use Cases

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Streamline and standardize customer service across every support channel.

Using decision trees in customer service workflows can benefit organizations in every industry. Decision trees standardize processes across customer support channels and drive value by reducing the time to solve a problem and the need to create separate documentation for every channel. The same decision tree can guide your human agents, chatbots, voicebots, and self-service.

In this infographic, you will see how decision trees be used for customer service in many industries, including:

  • Telco
  • Finance
  • Manufacturing
  • Automotive
  • Medical
  • Insurance