ITIL 4 is the internationally recognized best-practice framework for planning, implementing and managing service management processes. Virtually every IT organization designs its processes according to this framework. Some of the processes defined in ITIL4 also concern IT monitoring.
In this e-book, you will learn what ITIL 4 requires for IT monitoring and why you should focus on ITIL-certified software when procuring monitoring tools. The practices relating to IT monitoring that are examined in more detail in this e-book are: