How to Transition from SharePoint to Knowledge Management

Professional KM Helps Your Company’s Reach Service Goals Faster & Better

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Deliver Superior Customer Service and IT Help Desk Support

SharePoint has many great features, but it’s simply not built to support your customer service and IT Help Desks goals like modern Knowledge Management.

Knowledge Management aims to deliver actionable knowledge rather than simply data. It serves as a single source of truth, and it’s carefully curated, optimized, and designed for quick, actionable access and readability.

Yes, you can transition off of SharePoint, even if it’s currently deeply embedded in your organization’s workflows. In this eBook, you’ll discover:

  • The best use cases of SharePoint and why it falls short in the customer service realm
  • How purpose-built Knowledge Management leverages AI-powered features like search and editorial workflows to improve CX and EX
  • How to gain stakeholder buy-in to get approval to implement Knowledge Management at your organization
  • A step-by-step project plan to transition from SharePoint to professional Knowledge Management