GARTNER® REPORT Predicts 2022: Customer Service and Support

Paving the Way for Greater Ambition and Responsibility for the Customer Experience

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Ready to challenge your traditional way to approach customer experience?

The pandemic has radically changed the way in which organizations conceive their customer experience, forcing them to change their approach to designing and delivering experiences for their customers and employees.


Gartner predicts that “by 2025, customer service organizations that use AI-enabled knowledge automation will achieve 90% first contact resolution.” Implementing and adopting the right tools can help you achieve that.


Download Gartner Predicts 2022: Customer Service and Support - Paving the Way for Greater Ambition and Responsibility for the Customer Experience and learn how to better plan the future of your customer service while still providing excellent customer experience.  

We believe this report will help you understand:

  • How composable thinking in customer services enables your organization to be more agile
  • How to use real-time analytics to improve business and customer outcomes
  • How to leverage AI and automation to further improve FCR
  • How to provide better flexibility for your employees for a better customer experience
  • And more!