Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices

Complimentary Gartner Report

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Shifting work environments accelerate the demand for purpose-built Knowledge Management

A rapid shift to remote and hybrid workforces makes knowledge management a must-have for companies needing to deliver omnichannel consistency and efficiency to customers and employees.

According to Gartner research: “In recent months, clients and vendors have described the increase of traffic into the customer service and support functions as mushrooming by 4% to 1,000%+.”

We believe this complimentary Gartner report helps you to:

  • Ensure customer service information is easily accessible from internal and self-service channels
  • Empower employees to share expertise within the organization
  • Engage organizational buy-in using proven metrics for CX/EX and HR leaders

 

Gartner, Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices, 30 June 2020, Anthony Mullen, Drew Kraus. The Gartner document is available upon request from USU Software.
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