A rapid shift to remote and hybrid workforces makes knowledge management a must-have for companies needing to deliver omnichannel consistency and efficiency to customers and employees.
According to Gartner research: “In recent months, clients and vendors have described the increase of traffic into the customer service and support functions as mushrooming by 4% to 1,000%+.”
We believe this complimentary Gartner report helps you to:
Gartner, Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices, 30 June 2020, Anthony Mullen, Drew Kraus. The Gartner document is available upon request from USU Software.
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