Best Practices for Writing Knowledge Base Articles

Everything you need to know to write knowledge base articles that people will read willingly and use easily

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Improve efficiencies and customer user experience with well-written KB articles

E-WRITE’s Leslie O’Flahavan will help you build your KB-specific writing skills with this hands-on writing guide that will inspire you to write great content and show you exactly how to do it. 

With examples from real knowledge base articles, both good and bad, you’ll learn how to:


  • Write a great title and headings to make an article easily scannable
  • Craft clear instructions both beginners and experts can follow
  • Avoid common mistakes that make an article badly written
  • Specific skills to write for chatbots