Ongoing Optimization of Your Knowledge Management System Is Critical to Your Success
Completing the implementation of a Knowledge Management system is an accomplishment worth celebrating! You’re on the road to better service KPIs, happier agents, and improved customer experiences.
However, the system, and the content within it, will require regular maintenance, review, and optimizations. Managing the process effectively and efficiently will allow your KM system to continue to generate ROI long-term as your business grows and evolves.