Measuring, monitoring and reporting service levels
The availability of business processes, services or systems is usually agreed by IT providers with their customers or users via service level agreements (SLAs). For this purpose, service times (e.g. Mon-Fri from 6:00-20:00 and Sat 8:00-18:00) and the availability and performance characteristics for a specific reference period (e.g. calendar month) are contractually agreed.
USU IT Monitoring provides comprehensive functions for monitoring and documenting the service levels which have been achieved. Service levels can be calculated in any number of iteration steps based of data collection objects of the monitoring solution.