Artificial Intelligence at the IT Service Desk

Opportunities and challenges of AI-assisted support

Whitepaper Image

AI at the IT Service Desk: How to increase your support processes’ efficiency

What is the potential of algorithm-based data intelligence at the IT service desk? AI components are already included in software solutions for IT service management, and they will only increase in importance.

By automating operational activities in IT service, companies can reduce costs and increase quality. AI components relieve the IT service desk’s workload and enable employees to filter knowledge more efficiently to answer requests more effectively.

In this white paper you will learn:

  • Which tools and measures AI uses to increase the efficiency of the IT service desk.
  • How AI increases user satisfaction with virtual assistants and intelligent ticket routing.
  • Which pitfalls you should avoid when introducing and using AI tools.
  • How to deal with the fears and concerns of IT service desk employees.