White Paper: The practical impact of ITIL 4 on your ITSM tool
The third part of our white paper series deals with the practical effects of ITIL 4 on tool support in IT service management. Find out what functional requirements ITSM tools must meet to support ITIL 4 and how likely tool vendors are to implement these functions.
This white paper was written together with Stephen Mann. He is an independent IT service management expert and has in-depth knowledge of ITIL best practices and their application in practice.
Part 1 of the white paper series addresses the concepts of ITIL 4 and their organizational implications, and part 2 explains how the 34 ITIL 4 practices are used in practice.