USU is excited to announce the latest release of Knowledge Center, the foundation of USU Knowledge Management. The updated user interface and modern block-based rich text editor make it easier than ever for agents to quickly find answers and deliver solutions to customers.
The new active document type enables users and editors to mix static and dynamic content, defining when and how it appears. Our dedicated media streaming server and new AI-based document tagging further improve performance, speeding up content search and delivery.
Know your service, inside and out with our new advanced analytics with detailed reports on user engagement, search patterns, and insights to improve agent and content performance. It includes off-the-shelf reports that deliver actionable insights for knowledge managers to identify content gaps, inquiry trends, and search performance.
✓ Improved user interface and branding
✓ Modern block-based editor
✓ Active documents to mix static and dynamic content
✓ New advanced analytics and reporting module
✓ Integrated media server for content streaming
✓ Offline version for field support
✓ International market conformity options including standard document sizes for additional countries, time zones, content-language locals, and user reports
✓ The ability to import/export decision trees (guided dialogs)
✓ AI-powered automatic document tagging
✓ Additional chatbot features