Automated Agent Assistance

Reduce customer & agent effort for better experiences

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Agent assist refers a range of technologies that add value to the contact center by actively assisting agents while they support customers. With the rising complexity and volume of customer service requests, it is essentially to equip your agents with the tools they need to do their job, better, faster and deliver the experience your customers expect.

USU Knowledge Management is focused on agent experience first, offering a range of agent assist capabilities including. Find out how you can:
  • Lower your Costs
  • Respond Faster
  • Reduce Training Time
  • Increase Agent Proficiency
  • Reduce Supervisor Assistance
  • Higher FCR & Lower AHT