Decision Trees: Industry Use Cases

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Using decision trees in customer service workflows can benefit organizations in every industry. Decision trees standardize processes across customer support channels and drive value by reducing the time to solve a problem and the need to create separate documentation for every channel. The same decision tree can guide your human agents, chatbots, voicebots, and self-service.
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In this infographic, you will see how decision trees be used for customer service in many industries, including:

Telco
Finance
Manufacturing
Automotive
Medical
Insurance
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