Chatbots and virtual assistants (VAs) offer important communication and support channels for customers and employees, making them essential in the realm of conversational chatbot interactions. While not a replacement for human agents, chatbots and VAs can act as tier one support, handling common inquiries and carrying out simple transactions (password resets, return processing, etc). They are a valuable automation tool to help you reach your business goals, including uses of AI and applications of artificial intelligence.
This e-book will show you:
Explore the diverse applications of artificial intelligence and leverage chatbots for HR, marketing and beyond to enhance your organization’s performance and customer engagement.