Customer Service while Working from Home

Results of USU's study "Customer Service during the Corona Crisis"

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An In-depth Look at Customer Service in Crisis

Remote work has been a great success in many industries and in fact, a logical continuation of many existing trends. For contact centers, the sudden shift to remote work was a massive disruption to daily operations. How well did companies and workers adapt and what lessons have they learned?

Find out:

  • Why digitalization can't wait any longer
  • How existing service concepts are being reconsidered
  • What the new normal means for customer service