Mature Software Asset Management Will Reap CX And EX Benefits

Forrester Research Study

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This Forrester study shows how IT decision-makers feel about their ability to provide good experiences — to be able to improve — when it comes to their IT service management (ITSM) and SAM, the challenges they experience, and their expectations and needs.
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Software Asset Management Needs Strong Partners In Order To Succeed

IT organizations are under pressure to deliver the modern tools and experiences that empowered customers and employees expect. Effective software asset management (SAM) is fundamental to meeting these expectations and ensuring that organizations can make informed decisions on software purchase and license allocation. Many organizations still struggle with SAM and look to third-party service providers for help.

This Forrester study shows how IT decision-makers feel about their ability to provide good experiences — to be able to improve — when it comes to their IT service management (ITSM) and SAM, the challenges they experience, and their expectations and needs.