Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Complimentary Gartner® Report

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Improve your customer experience with relevant content and knowledge

Poor customer experience is the biggest barrier to success today for customers and businesses. Both still struggle to find answers to their questions because organizations have either not realized the value of knowledge management and invested accordingly or done so without an understanding of customers’ needs.  

We believe this complimentary Gartner report helps you to: 

  • Understand the value a knowledge base brings to your operations, today and in the future 
  • Select the must have features for a KM system suited to your business’s needs including omnichannel, self-service, chatbots and AI 
  • Design a customer and employee facing portal designed for their individual needs 

Gartner, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service, 09 April 2021, Drew Kraus, Olive Huang, Gene Phifer, Jim Davies, Mick MacComascaigh, Brian Manusama, Irina Guseva. The Gartner document is available upon request from USU Software. 

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