2022 Gartner® Peer Insights™ ’Voice of the Customer'

USU rated highest in overall ratings

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Benefit from the first-hand feedback of ITSM-tool end-users

Gartner® compiles the report Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools exclusively on the basis of customer reviews & ratings. It offers a peer review and ratings platform designed for enterprise software and services decision makers.

In this year’s Gartner ‘Voice of the Customer’ Report USU was recognized as a ‘Customers’ Choice’ for EMEA deployment region. Furthermore, as the only German manufacturer to be included in the report, USU was rated highest in the ‘Overall Rating’ (4.8/5 based on 28 reviews as of December 2021) in a comparison with 15 of the other recognized ITSM vendors.

This complimentary Gartner report synthesizes Gartner Peer Insights’ reviews to deliver information on: 

  • What the direct peer experiences of implementing and operating an ITSM solution are.
  • Which are the recognized vendors on the ITSM market.
  • How enterprise software and services decision makers can prioritize investments and utilize this report in their buying process.


Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools, 30.03.2022
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.