12 Steps to Optimize Your Knowledge Management System After Implementation

Knowledge Management Best Practices Series

{id=60522255333, createdAt=1674742609283, updatedAt=1723032819354, path='optimize-knowledge-management-after-implementation', name='12 Steps to Optimize Your Knowledge Management System After Implementation', 1='{type=string, value=See how to optimize your knowledge management system and processes after implementation and continuously improve the ROI your KM system generates as your business grows.}', 3='{type=string, value=12 Steps to Optimize Your Knowledge Management System After Implementation}', 4='{type=string, value=Knowledge Management Best Practices Series}', 5='{type=image, value=Image{width=1920,height=1080,url='https://f.hubspotusercontent00.net/hubfs/4148856/usu_infocenter/km/km_12_steps-to_optimize_km_after_implementation/USU_SM~1.jpg',altText='',fileId=null}}', 6='{type=option, value={id=2, name='ebook', order=1, label='ebook'}}', 7='{type=string, value=Ongoing Optimization of Your Knowledge  Management System Is Critical to Your Success}', 8='{type=image, value=Image{width=800,height=800,url='https://f.hubspotusercontent00.net/hubfs/4148856/usu_infocenter/km/km_12_steps-to_optimize_km_after_implementation/USU_SM~1.png',altText='',fileId=null}}', 9='{type=string, value=Completing the implementation of a Knowledge Management system is an accomplishment worth celebrating! You’re on the road to better service KPIs, happier agents, and improved customer experiences.
However, the system, and the content within it, will require regular maintenance, review, and optimizations. Managing the process effectively and efficiently will allow your KM system to continue to generate ROI long-term as your business grows and evolves.
}', 10='{type=string, value=This smart guide will give you:

Best Practices of maintaining your KM system
What Knowledge Centered Service is, and how to use it to optimize your KM process
Warning signs that your KM process needs improvement
How to measure the success of your KM system with hard numbers
}', 11='{type=list, value=[{id=38833589695, name='USU Knowledge Management'}]}', 12='{type=string, value=
}', 13='{type=number, value=0}', 14='{type=option, value={id=5, name='USU Knowledge Management', order=2, label='USU Knowledge Management'}}', 16='{type=number, value=1}', 17='{type=list, value=[{id=73784911687, name='Knowledge Management'}]}', 20='{type=option, value={id=2, name='product-related', order=1, label='product-related'}}', 21='{type=number, value=0}'}

Ongoing Optimization of Your Knowledge Management System Is Critical to Your Success

Completing the implementation of a Knowledge Management system is an accomplishment worth celebrating! You’re on the road to better service KPIs, happier agents, and improved customer experiences.

However, the system, and the content within it, will require regular maintenance, review, and optimizations. Managing the process effectively and efficiently will allow your KM system to continue to generate ROI long-term as your business grows and evolves.