12 Steps to Optimize Your Knowledge Management System After Implementation

Knowledge Management Best Practices Series

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Ongoing Optimization of Your Knowledge Management System Is Critical to Your Success

Completing the implementation of a Knowledge Management system is an accomplishment worth celebrating! You’re on the road to better service KPIs, happier agents, and improved customer experiences.

However, the system, and the content within it, will require regular maintenance, review, and optimizations. Managing the process effectively and efficiently will allow your KM system to continue to generate ROI long-term as your business grows and evolves.

This smart guide will give you:

  • Best Practices of maintaining your KM system
  • What Knowledge Centered Service is, and how to use it to optimize your KM process
  • Warning signs that your KM process needs improvement
  • How to measure the success of your KM system with hard numbers