Spotlight Artificial Intelligence

How AI increases IT service capacity while reducing costs

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AI in IT service management: Free up resources and lower costs.

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.

Use AI to improve service for end users and significantly reduce your help desk’s workload ! With predictive analytics and pattern recognition, exploit optimization potential and identify weak points.

In this white paper you will learn:

  • How to increase capacity in first level support with virtual agents and assistants.
  • How you can use predictive routing to better support employees in home office.
  • How to reduce downtime and increase productivity with predictive maintenance.
  • How to detect anomalies and prevent fraud with AI-based user profiles.