Spotlight Artificial Intelligence

How AI increases IT service capacity while reducing costs

AI in IT service management: Free up resources and lower costs.

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.

Use AI to improve service for end users and significantly reduce your help desk’s workload ! With predictive analytics and pattern recognition, exploit optimization potential and identify weak points.

In this white paper you will learn:

How to increase capacity in first level support with virtual agents and assistants.
How you can use predictive routing to better support employees in home office.
How to reduce downtime and increase productivity with predictive maintenance.
How to detect anomalies and prevent fraud with AI-based user profiles.