Selecting an ITSM tool

A best practices guide

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Best practices for selecting a new ITSM tool

The range of IT service management tools on offer has become very confusing. According to Gartner, there are currently more than 400 companies offering tools in different performance and price categories. How can you and your IT organization identify the best vendor for you when you want to buy a new tool? How do you find the right vendor that offers the best value for money for your organization and the level of IT maturity you want?

This white paper provides you with guidance on a structured approach to selecting a new ITSM tool. You benefit from the accumulated expertise from numerous projects! The white paper is supplemented by a catalog of criteria for vendor selection and a detailed catalog of tool requirements as a basis for the invitation to tender.