Successfully Introducing Service Management Tools

Analysis, specification, implementation: Guide to Going Live

ITSM tool implementation from choosing the right model to early life support

With more companies turning to IT Service Management (ITSM) tools, we’ll give you a step-by-step roadmap to success for going live based on success stories and proven practices.

There is no one-size-fits-all approach here. Rather, your path to implementation should both suit your business needs and consider your individual situation.

In this white paper you will learn:

How to choose the right process model for implementation.
Why specification documents have replaced the classic requirements specification.
Which data you should migrate and which should be created from scratch.
Which training formats you can use to increase employee and departmental adoption.
Why we offer early life support.