Implementing IT Service Management Tools Successfully

Analysis, specification, implementation: your go-live guide

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ITSM tool implementation from choosing the right model to early life support

With more companies turning to IT Service Management (ITSM) tools, we’ll give you a step-by-step roadmap to success for going live based on success stories and proven practices.


There is no one-size-fits-all approach here. Rather, your path to implementation should both suit your business needs and consider your individual situation.


In this white paper you will learn:

  • How to choose the right process model for implementation.
  • Why specification documents have replaced the classic requirements specification.
  • Which data you should migrate and which should be created from scratch.
  • Which training formats you can use to increase employee and departmental adoption.
  • Why we offer early life support.