Benefits of customer support automation
Both Gartner and Forrester agree knowledge management is critical infrastructure for modern contact centers. But what exactly is modern KM and how can you navigate the broad selection of vendor offerings?
In this white paper you will learn:
- The defining features of modern knowledge management
- Must-have requirements for customer service for each role
- How KM and customer service software can reduce operating costs
- How to increase user experience and improve productivity through customer service automation