Gartner® Report: Market Guide for Customer Service Knowledge Management Systems

"Application leaders responsible for customer service and support should use this Market Guide to differentiate the varied solutions on offer."

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Investing into the right Knowledge Management tool is crucial for sucessfully managing increasingly complex software environments. According to Gartner:

"By 2025, 70% of virtual customer assistant and virtual agent assistant projects that lack integration to knowledge management systems will fail to meet their customer satisfaction and operational cost-reduction goals."

This Gartner report may help your organization indentify the right KM vendor and deliver stronger ROI.

Download your complimentary copy of the Market Guide for Customer Service Knowledge Management Systems to:

understand the CS-KMS market and its offerings
identify opportunities to integrate Knowledge Management tools into your existing tool landscape
select the vendors that you may wish to include in a detailed evaluation and selection process, based on your own criteria

Gartner, Market Guide for Customer Service Knowledge Management Systems, By Pri Rathnayake, Drew Kraus, 20 September 2022, Jaswant Kalay, Ciaran Hudson. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.