White Paper: AI-Powered IT Service Management

7 use cases for your IT support

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The future of ITSM: spare capacity and greater efficiency

The application of artificial intelligence in IT service management has long since ceased to be a pioneering project or concept sketch. Instead, it represents a major development with numerous proven use cases that significantly boosts the performance of ITSM tools.   

By increasing the level of automation, efficiency and process quality in IT service management, the IT organization gradually liberates itself from routine tasks. This frees up resources and allows employees to concentrate on the actual value creation: successfully introducing technology-driven innovations into the company.

In this white paper you will discover: 

  • Use cases and potential of artificial intelligence (AI) in conjunction with USU IT Service Management.
  • More about the USU IT Service Management functionalities AI-based ticket routing, AI-based master ticket creation and AI-based early detection of incidents in monitoring.
  • How to perform service management tasks more securely, quickly and effectively with the help of AI.