How a chatbot ecosystem masters complex tasks
Chatbots are often the first point of contact for customers for a service request, and the expectations for this initial interaction with your brand are high. Customers expect qualitative answers to all inquiries. A single bot quickly reaches its information limits here. If the chatbot as the figurehead of your company cannot deliver here, frustration on the customer side increases.
Understanding the power of the Bot Universe
The solution is the Bot Universe, in which several conversational chatbots work together and, with their swarm intelligence, cover a much broader range of topics than a single chatbot could. Nothing changes for the customers, they continue to talk to AI bot, which now cooperates with many chatbot colleagues. You benefit from simplified content editing, reduced maintenance and easy integration of additional bots, including voice bots.