2023 Gartner® Voice of the Customer for IT Service Management Platforms

Complimentary Gartner® Report - USU is recognized as a Strong Performer

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USU is peer-recognized among the highest 4 ITSM providers in the Gartner® Peer Insights™ "Voice of the Customer" report

To keep up with the requirements of modern workflow management, IT service providers have to provide solutions for organizations throughout the digital experience. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. The “Voice of the Customer” is a document that applies a methodology (documented here) to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.  

USU has been recognized as a Strong Performer in the Gartner® Peer Insights™. We believe we  set ourselves apart with a strong portfolio of solutions in the field of IT service management. Particularly noteworthy is the 73%Willingness to recommend , which is the highest among other recognized vendors  such as SolarWinds, Ivanti and IFS. We are also pleased to report a 4.6 star rating out of a total of 5, based on 23 reviews, as of 31st Jan 2023, making USU one of the highest 4 ITSM providers.

With this complimentary report you will gain key insights into:

  • direct peer reviews, customer needs and rating distribution within the ITSM market
  • peer experiences of implementing and operating a solution


Don't miss out on this essential report to start your vendor evaluation and make the best out of your IT Service Management. 


Gartner, Voice of the Customer for IT Service Management Platforms, By Peer Contributors, Published 24 
March 2023

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.