Smart Guide: ITSM as SaaS in the Fast Lane

The main advantages compared to on-premises solutions

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Why SaaS puts your IT service management in pole position

An IT Service Management (ITSM) solution as Software-as-a-Service (SaaS) offers many advantages for companies that may not have the resources to implement and operate their own ITSM solution.

In this Smart Guide, you will read about the key differences when it comes to operating and licensing ITSM solutions, and what questions decision-makers should ask themselves before embarking on a project. With this decision-making guide, we would like to support you in bringing light into the darkness and name clear advantages of ITSM as a SaaS solution.
In this Smart Guide you will read about:
  • The key differences in the operation of ITSM solutions
  • The different types of licenses
  • Which key questions to ask when choosing a suitable operating model
  • Main benefits of ITSM as a SaaS solution