Self-service processes can make a significant contribution to enhancing the digital employee experience. This is one reason why every company should consider self-service as a focus topic. Important for project planning and implementation: In a self-service project, all 4 phases of the end user experience should be considered, because consistency is key. All phases contribute to a positive user experience.
This whitepaper provides a practical guide for implementing a user-centric IT self-service portal. It is intended to provide initial guidance for projects that pursue the goal of a better Digital Employee Experience.
In this whitepaper you will read about: