The Way to a User-Oriented IT Self Service Portal

Best practice approach to enhance digital employee experience

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Satisfied employees work more efficiently

Self-service processes can make a significant contribution to enhancing the digital employee experience. This is one reason why every company should consider a self service platform as a focus topic. Important for project planning and implementation: In a self-service project, all 4 phases of the end user experience should be considered, because consistency is key. All phases contribute to a positive user experience. 

The benefits of self service software

Self service software has many benefits for employees. Using such a self service tool can ensure that your employees receive the most up-to-date information in a timely manner.  

My Self Service - Making a User-Friendly IT Self Service System

This whitepaper provides a practical guide for implementing a user-centric IT self service system. It is intended to provide initial guidance for projects that pursue the goal of a better Digital Employee Experience. 

In this whitepaper you will read about:

  • 4 phases of the end-user experience
  • Key aspects during each of the 4 phases
  • Important factors for the success of an IT self-service portal
  • Practical examples of IT and non-IT self-service processes in organizations