Maximize Efficiency and Success

Bring knowledge to people when and wherever they need it

In today's fast-paced business environment, organizations rely on efficient case management to streamline processes, improve customer satisfaction, and drive successful outcomes. However, without effective knowledge management practices, valuable information can be scattered and underutilized, hindering productivity and impeding growth.

Upgrade your popular business tools like Salesforce, Genesys, and Nice

Service agents usually work with case management software like CRM or Helpdesk applications. USU Knowledge Management integrates seamlessly in popular business tools like Salesforce, Genesys, and Nice, so agents can access it from their typical work environment to capture, organize, and leverage knowledge throughout the case management lifecycle.