Knowledge Management Integrates into your Business Tools

Using tools like Salesforce, Microsoft or Genesys? Level-up your CS and CX with USU Knowledge Management Solution.

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Comparing standalone and platform solutions

Customer experience and employee experience are two sides of the same coin. Platform solutions offer a large, user-friendly ecosystem without the need for time-consuming integration. However, in most cases just one or two solutions stand out, the rest of the solutions in this ecosystem normally only offer rudimentary functions. Don’t damage your chances of long term success for a quick win!

We explain the benefits of a standalone solution compared to a platform tool and how a good knowledge management solution adapts to your most-important business tools like Salesforce, Microsoft and Genesys and enhances the CX and EX of your business.


Learn in this whitepaper:

  • the remote diagnostic and problem-solving capabilities you need
  • the pitfalls of relying solely on a platform
  • the four software pillars of successful contact centers
  • how a standalone solution can easily be integrated with your business-critical tools like Salesforce