Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)
The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.
One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.
USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.
