Next-Level Customer Service Support with GenAI
AI has transformed customer service thanks to AI-driven analysis and automation, like AI assistants and inquiry routing. With OpenAI's ChatGPT, introduced in 2022, a new phase began with generative AI (GenAI) that requires no initial data training, offering immediate benefits and exciting new possibilities in customer service. Our white paper dives into how GenAI is used, its instant advantages, and why jumping on this innovation swiftly is crucial for long-term success and sustainability.
